Refund and Returns Policy

Last updated: 25 August 2026

This Return & Refund Policy explains how you can return products purchased from GlobalSoftKeys (“we”, “us”, “our”) through globalsoftkeys.net and how refunds are processed. This policy applies to all customers and is provided in addition to your statutory rights under applicable consumer law.

1. Return window

You may return eligible products within 30 days of the delivery date. Requests made after 30 days from delivery may not be accepted.

2. Reasons for return

We accept returns both for faulty or misdescribed products and for change-of-mind (“buyer’s remorse”) returns, provided the conditions below are met.

3. Condition of returned items

To be eligible for a return, physical products must be unused or in the same condition that you received them, and in their original packaging where applicable. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

4. How to start a return

To initiate a return, follow these steps:

1. Email us at contact@globalsoftkeys.net within the 30-day window, quoting your order number and the item(s) you wish to return.
2. We will confirm your return request and provide return instructions and a return address.
3. Send the item back to the address provided, keeping proof of postage.
4. Once we receive and inspect the item, we will notify you of the outcome.

5. Return shipping costs

If the return is because the item is faulty, damaged or sent in error, we will cover the cost of return shipping. For change-of-mind returns, you are responsible for the cost of returning the item to us, unless we state otherwise.

6. Refunds

Once your return is received and inspected, we will process your refund within 14 days. Refunds are issued to the original payment method used for the purchase. You will receive a confirmation once your refund has been processed. Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

7. Exchanges

If you would like to exchange an item rather than receive a refund, please mention this when you contact us and we will advise on availability.

8. Digital products and software

For digital products, software licences and downloadable software, your right to a refund may end once the download, activation or access has begun, where you have consented to immediate supply and acknowledged the loss of your cancellation right at the point of purchase.

If a digital product, software licence or activation is faulty, invalid or does not work as described, please contact us at contact@globalsoftkeys.net. We will investigate the issue and, where applicable, provide a replacement, repair, reactivation or refund in accordance with applicable consumer law.

9. Services

For IT support and other services, if you ask us to begin during the cancellation period and the service is completed, the right to cancel may be lost. If you cancel part-way through, you may be charged for the services provided up to that point, subject to applicable consumer law.

10. Your statutory rights

Nothing in this policy affects your statutory rights under applicable consumer protection law. Where applicable, these may include rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

11. Contact us

For any questions about returns or refunds, please contact:

GlobalSoftKeys
Website: globalsoftkeys.net
Email: contact@globalsoftkeys.net