Shipping Policy
Last updated: 25 August 2026
This Shipping & Delivery Policy explains how GlobalSoftKeys (“we”, “us”, “our”) delivers the products and services you purchase from globalsoftkeys.net. It covers both digital products and any physical goods we may supply.
1. Order processing time
Orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been processed.
2. Digital products and software
Most of our products are delivered digitally. Once your payment has been confirmed, you will receive access to your software, download link or licence key by email or through your account. Digital delivery is usually immediate and, in all cases, within 24 hours.
3. IT support and services
Our IT support, installation assistance and troubleshooting services are delivered remotely. After purchase, we will contact you to arrange a convenient time or begin assisting you, in accordance with the service level you selected. Support availability may vary depending on the product or service purchased.
4. Physical goods — delivery times and costs
Where an order includes physical goods, the following applies:
- Dispatch time: orders are dispatched within 1–2 business days of payment confirmation.
- Estimated delivery time: standard delivery times vary depending on the destination and shipping method selected. Estimated delivery times will be displayed at checkout where applicable.
- Shipping costs: any applicable shipping charges are calculated and displayed clearly at checkout before you complete your purchase.
- Tracking: where available, tracking details will be provided by email once your order is dispatched.
Delivery times are estimates and are not guaranteed. Where applicable, risk in physical goods passes to you on delivery in accordance with applicable law.
5. Delivery confirmation
We will send a confirmation email once your order has been processed or dispatched. If you do not receive access, your licence key or confirmation within the expected timeframe, please check your spam or junk folder and then contact us at contact@globalsoftkeys.net.
6. Delays
While we aim to deliver within the stated timeframes, delays can occasionally occur due to technical issues, payment verification, carrier delays or circumstances beyond our control. We will keep you informed if we become aware of any significant delay affecting your order.
7. Incorrect details
Please ensure the email address and any delivery details you provide are accurate. We are not responsible for failed digital delivery caused by an incorrect email address or failed physical delivery caused by incorrect information supplied at the time of purchase.
8. Returns
For information on returns and refunds, please see our Return & Refund Policy.
9. Contact us
For any questions about delivery, please contact:
GlobalSoftKeys
Website: globalsoftkeys.net
Email: contact@globalsoftkeys.net